Refund Policy

Who issues refunds

Bonneville Data is a trading name of Ruby AI. In these pages, "Bonneville", "we" and "us" mean Ruby AI, trading as Bonneville Data. Payments are processed by Paddle.com, our Merchant of Record, so refunds are issued by Paddle to the payment method you used.

Full refund

• You can cancel for a full refund within 14 days of purchase, as long as you ask more than 72 hours before your session starts.
• If we cancel your session for any reason, you choose a new date or a full refund, at any time.

When a refund is not available

• Inside 72 hours of the session start, or once the session has taken place. By then the workspace has been built and our engineers are committed. We may still make an exception at our discretion.
• After the 14-day window. You can still move your session free of charge with at least 72 hours' notice.
• Unused follow-up time is part of the session fee and is not refunded separately.

How to ask for a refund

Email contact@bonnevilledata.com with your booking reference (it starts with BNV-LT-). You can also contact Paddle directly through paddle.net or the link in your receipt email. How long the money takes to reach you depends on your bank or card provider.

If you paid by invoice, we refund by bank transfer to the account that paid.

Bookings made with a full-value promotion code

If a promotion code covered the whole fee, there is no payment to refund. You can still move or cancel the session on the notice periods above.

Changes

If we change this policy, the version that applies to your booking is the one published here when you paid. See also our Terms of Service.